We are dedicated to ensuring your satisfaction with every purchase at Giona Jewels. To facilitate a seamless refund or exchange process, please take note of the following guidelines:
-
Exchange Due to Transit Damage: If your product arrives damaged, we offer a hassle-free exchange for the same item. Simply follow these steps:
- Capture an uncut video of the parcel opening, showcasing the damaged product.
- Share the video with us via WhatsApp at 9999991643 within 12 hours of the product delivery.
- Upon verification, we will promptly process an exchange for the damaged item.
-
Refund for Unavailable Stock Due to Transit Damage: In the unfortunate event that the product arrives damaged, is out of stock for an exchange, we will initiate a refund. Here's what you need to do:
- Record an uncut video of the parcel opening, highlighting the damaged product.
- Share the video through WhatsApp at 9999991643 within 12 hours of the product delivery.
- Upon receiving the damaged product, we will promptly process your refund.
Please note that adherence to the specified time frame is crucial for a smooth resolution. Your satisfaction is our priority, and we appreciate your cooperation in providing the necessary information to facilitate a swift refund or exchange process. If you have any further inquiries or concerns, feel free to reach out to our customer service team.
Thank you for choosing Giona Jewels.
